How To Access Hp Pc Hardware Diagnostics Uefi In Repair Center Mode, What Combination Of Keys

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HP PCs - Testing for hardware failures in Windows 10

HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures.

Start with the Fast Test to quickly place hardware issues. If the test finds no errors but your reckoner however exhibits symptoms of a hardware problem, run the All-encompassing Exam.

If a component fails a test, do the following:

Click Troubleshoot.
Follow the on-screen instructions to endeavor to resolve the problem, and so click Yeah.
If the problem is not resolved, click Yes to contact HP Customer Support.
Write downwards or copy the failure ID (24-digit code) and product ID for when yous contact HP Customer Support. The information is also bachelor in Test Logs on the main menu.
If your computer is online, click NEXT to go to the HP Customer Support website.

If your computer is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

Notation:

The graphic user interface might exist different, depending on which version of the utility you are using.

Running System Tests in Windows

The Organization Tests cheque the hardware subsystems to ensure they are functioning properly.

If a component fails a test, practise the following:

Click Troubleshoot.
Follow the on-screen instructions to endeavor to resolve the problem, and then click Yes.
If the problem is not resolved, click Yes to contact HP Customer Back up.
Write downwards or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The data is as well available in Test Logs on the chief menu.
If your computer is online, click NEXT to go to the HP Customer Back up website.

If your calculator is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

Running the HP PC Hardware Diagnostics Fast Test (about iv minutes)

Open HP PC Hardware Diagnostics and run the Fast Exam.

The Fast Test performs a fast check of your system to brand sure the master components are operation properly. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests. The Fast Test includes:

Battery check
Processor cheque
Wireless module bank check
Organization board check
Hard bulldoze SMART bank check
Hard drive curt DST cheque
Retention quick check
Difficult Drive Optimized DST check
Video memory check

You cannot use your reckoner during the examination. This test takes 3 to 5 minutes or more to complete, depending on the system configuration. You can cancel at any time past pressing the esc fundamental (Escape).

In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

If this app is non on your calculator, download the latest version from the HP Hardware Diagnostics website.
On the chief menu, click Arrangement Tests.
Click the Arrangement Fast Test tab.
Click Run once.

While the test is running, the fourth dimension remaining and test result for each component displays on the screen.
Practice one of the following, depending on the test issue.
- If a component fails a test, practise the following:
  1. Click Troubleshoot.
  2. Follow the on-screen instructions to effort to resolve the trouble, and and so click Yep.
  3. If the problem is non resolved, click Yes to contact HP Client Support.
  4. Write down or re-create the failure ID (24-digit code) and product ID for when you lot contact HP Customer Support. The information is also available in Test Logs on the main bill of fare.
  5. If your figurer is online, click NEXT to become to the HP Customer Support website.
    
    If your figurer is offline, use your mobile device to scan the provided QR Lawmaking and access HP Client Support.
- If no test fails, click Continue, and and so click Run once to run the 2nd Pass of the System Fast Exam.

If no arrangement component failed, run the Extensive Test.

Running the HP PC Hardware Diagnostics Extensive Test (2 hours or more)

Open HP PC Hardware Diagnostics and run the Extensive Test.

Run the Extensive Test if no system component failed during the Fast Test. This examination can take ii or more hours to complete. The Extensive Test includes:

Battery check
Processor check
Arrangement board bank check
Difficult drive SMART cheque
Hard bulldoze brusk DST check
Difficult drive optimized DST check
Hard bulldoze long DST check
Memory extensive check
Video memory check

You lot cannot utilise your computer during the test. The Extensive Test takes 2 or more hours to complete, depending on the system configuration. You tin can abolish at any time by pressing the esc key (Escape).

In Windows, search for and open up the HP PC Hardware Diagnostics for Windows app.

If this app is not on your calculator, download the latest version from the HP Hardware Diagnostics website.
On the main carte du jour, click System Tests.
Click the Organization All-encompassing Exam tab.
Click Run once.

While the test is running, the fourth dimension remaining and test result for each component displays on the screen. The test tin accept 2 or more than hours to complete.
If a component fails a examination, click Troubleshoot.
Follow the on-screen instructions to endeavor to resolve the problem, and so click Yes.
If the problem is not resolved, click Yeah to contact HP Customer Support.
Write down or copy the failure ID (24-digit code) and product ID for when yous contact HP Customer Support. The data is also available in Test Logs on the principal bill of fare.
If your reckoner is online, click Next to go to the HP Customer Support website.

If your computer is offline, use your mobile device to browse the provided QR Code and access HP Client Support.

If the Extensive Test does non detect a hardware trouble, run the Component Tests.

Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start

Test your computer hardware with HP PC Hardware Diagnostics UEFI.

Running the HP PC Hardware Diagnostics UEFI Fast Test (about 4 minutes)

When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each laissez passer running multiple tests.

Hold the power push button for at to the lowest degree 5 seconds to turn off the reckoner.
Plow on the calculator and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
On the HP PC Hardware Diagnostics (UEFI) main carte, click Organisation Tests.

If the diagnostics are not bachelor when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, meet Testing with HP PC Hardware Diagnostics from an external USB device.
Click .
While the exam is running, the fourth dimension remaining and exam result for each component displays on the screen.
- If a component fails a exam, write downward the failure ID (24-digit lawmaking) for when y'all contact HP Customer Support. The information is also available in Test Logs on the main bill of fare.
- If no test fails, click to run the 2nd Pass of the System Fast Test.
If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Back up. The information is likewise available in Test Logs on the main menu.

If no system component fails, run the All-encompassing Exam.

Running the HP PC Hardware Diagnostics UEFI Extensive Test (2 hours or more than)

Run the Extensive Examination if no arrangement component failed during the Fast Test.

Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press esc repeatedly, about one time every 2d. When the menu appears, press the f2 cardinal.
On the HP PC Hardware Diagnostics (UEFI) main menu, click .
Click either Run once or Loop until mistake.

While the test is running, the time remaining and test result for each component displays on the screen.
If a component fails a test, write downward the failure ID (24-digit code) for when you contact HP Client Support. The information is also available in Examination Logs on the main menu.

Getting support using the HP PC Hardware Diagnostics Failure ID code

If a test fails, you tin use the supplied QR code to contact HP with information most the outcome.

Click Contact HP on the examination effect screen.
Read the HP Back up Disclaimer, and so click Yes.

A QR code displays.
Employ your mobile device to scan the QR code.
Your mobile device opens the default cyberspace browser and your Failure ID lawmaking is prefilled into the field. Verify or complete the required information, and then tap Continue to start the support process.

Performing symptom tests in HP PC Hardware Diagnostics UEFI

Symptom tests employ common problems to identify the root crusade of the problem.

Annotation:

Symptom tests are not available in HP PC Hardware Diagnostics for Windows.

Hold the ability button for at least five seconds to turn off the figurer.
Plow on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
On the HP PC Hardware Diagnostics UEFI menu, click Symptom Tests.
Notice the symptom that best describes your computer issue in the list. Type the respective number into the field at the bottom of the screen, and then press enter.
Look while the tests run. An approximate time for each test displays on the Outcome screen.

Note:

You can cancel a test at whatever time past pressing any key.
Review the results on the Exam Logs screen, and then write down the test blazon and failure ID (24-digit code) for when yous contact HP Customer Support.

Note:

Click Salvage Logs, and you tin can view the results again by clicking Exam Logs on the primary bill of fare.

Performing component tests in HP PC Hardware Diagnostics for Windows and HP PC Hardware Diagnostics UEFI

The component tests are used to manually select and examination the private computer components.

Opening the Component Tests menu in Windows

When Windows starts ordinarily, use the following instructions to open the Component Tests menu in Windows.

In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as ambassador.

If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.
On the principal menu, click Component Tests.
Click the plus sign next to each component to expand the selection.

Your Component Tests carte might exist different, depending on the components installed on your estimator.

Opening the Component Tests card when Windows won't showtime

When Windows won't start, use the following instructions to open the Component Tests card.

Concord the ability button for at least 5 seconds to turn off the computer.
Turn on the computer and immediately press esc repeatedly, most one time every second. When the menu appears, press the f2 key.
On the main menu, click Component Tests.

The Component Tests menu displays.

Your Component Tests menu might be unlike, depending on the components installed on your computer.

Complete list of HP PC Hardware Diagnostics Component Tests

Select a Component Examination and follow the on-screen instructions.

If a component fails a examination, do the following:

Click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the problem, and so click Yes.
If the problem is not resolved, click Yes to contact HP Customer Support.
Write downwards or copy the failure ID (24-digit code) and production ID for when you contact HP Customer Support. The data is likewise available in Test Logs on the main menu.
If your computer is online, click Side by side to get to the HP Customer Back up website.

If your computer is offline, apply your mobile device to scan the provided QR Code and access HP Customer Support.

Processor Test: Quick (ten 2d) examination to make sure all the processors are operation properly. Click .
Retentivity Tests: There are three dissimilar memory tests bachelor. Start with the Fast Test (3 minutes or more depending on the amount of system memory). If the Fast Examination does not detect a problem, run the Quick Exam (about 10 minutes). (This examination is currently not available in the Windows version of the hardware diagnostics.)

If the Quick Test does not discover a trouble, run the Extensive Examination. You can run the test once or set it to loop until an error occurs.
Hard Drive/Storage Tests: In that location are 6 hard drive tests, and they can take from 10 minutes to more than ii hours to complete.
Ability Tests: Power tests include the Power Source Examination, the AC Adapter Exam, and the Battery Test.
- Power Source Exam: This test checks that both the battery and the AC adapter are functioning properly.
  
  To run the test, click Run one time. The Ability Source test fourth dimension is 4 minutes. Battery Scale time is 2 to 4 hours.
- Air-conditioning Adapter Test: This interactive test determines if the Air conditioning ability adapter is functioning properly. This test requires a skilful bombardment. HP recommends verifying that your computer tin receive power past connecting a known working Air-conditioning adapter.
  
  To run the test, click Run once. The test takes two minutes to run.
- Bombardment Test: The Bombardment Examination checks the bombardment and allows you to run calibration if needed.
  
  The Battery Check test time is 2 minutes. Battery Calibration time is ii to 4 hours.
Sound Test: The Audio Test checks that the audio playback device is performance properly. During the exam, a few music notes are played in sequence and and then repeated. This test takes 1 minute to complete.

To run the test, click . Cull either the speakers or the headphones. When asked, enter the number of notes you heard.
Bluetooth Module Exam: This examination checks that the Bluetooth module is properly detected and enabled for use. (This test is currently not available in the Windows version of the hardware diagnostics.)

To run the examination, click .
Fan Exam: There are two fan tests available.
- Fan Speed Test: This test checks that the fans are operation properly by setting and verifying that the speed was set correctly. This test takes 2 to ten minutes. To run this test, click Run in one case.
- Fan Thermal Test: This exam checks that your CPU fan is functioning properly using a temperature exam. This test takes 320 seconds. To run this examination, click Run one time.
Fingerprint Reader Test: This interactive exam checks the fingerprint reader. During the test, yous are prompted to swipe a finger over the fingerprint reader. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

To run the test, click .
Keyboard Test: This interactive test checks the keyboard. This exam requires a keyboard.

To run the examination, click .

The Keyboard Exam time is 3 minutes.

Note:

Bluetooth devices are not currently supported.
Mouse/Touchpad Tests: This consists of two tests, the Arrow Test and the Elevate and Drop Test.

To run the tests, click Mouse/Touchpad. Select the exam you want to run, and then click Run in one case. Follow the on-screen instructions to complete the examination.

Annotation:

Bluetooth devices are not currently supported.
Network Test: There are three tests.
- Wired Network: This exam checks the network controller. To run this examination, connect to a network with a network cable. The exam attempts to configure the network controller using DHCP and communicate with the DHCP server. This examination takes 1 minute.
  
  To run the test, click .
- Wireless Module: This exam checks that the BIOS detects the wireless module and that it is enabled. This test takes xxx seconds.
  
  To run the test, click .
- WWAN Module: This test checks that the BIOS detects the wireless wide area network module and that it is enabled. This exam takes thirty seconds.
  
  To run the exam, click .
Optical Bulldoze Tests: These tests include the Sequential Read Test, Random Read Exam, and Write Read Compare Exam.

To run the test, click Optical Drive. Select one of the tests, and then click Run in one case. Yous need to insert a CD or DVD to consummate this testing.

Each test takes ane to 2 minutes to run.
Parallel Port Tests: This examination lets y'all select several unlike parallel ports to test. If the test detects multiple ports, select which parallel port to test. (This exam is currently not available in the Windows version of the hardware diagnostics.)

Select one of the following tests, and so click Run once.
- Parallel Port Control Register Check: This ane-minute test checks the parallel control registers.
- Parallel Port Data Annals Check: This one-minute test checks the parallel data registers.
Serial Port Tests: This test lets you lot select several different parallel ports to exam. If the test detects multiple ports, select which serial port to examination. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

Select one of the post-obit tests, and and so click Run once.
- Serial Port Register Bank check: This 1-minute examination checks the serial port registers.
- Series Port External Loopback Check: This 1-minute interactive test checks the serial ports.
Organisation Board Test: This test makes certain the components on the organisation board are functioning properly. (This examination is currently non bachelor in the Windows version of the hardware diagnostics.)

To run the test, click .

The Arrangement Board Test checks the following components:
- PCI Device Check: Attempts to access all PCI devices listed continued to the organisation lath.
- Memory Check: Attempts to call back the total memory size through the UEFI Boot Service. The test compares that value to the total retentiveness size from the SMBIOS table.
- Video Retentivity Check: Attempts to find onboard graphic devices and retrieval of video retentivity data. This includes the base accost and video memory size.
- Audio Check: Attempts to initialize the audio controller and codec.
- USB Check: Attempts to find a USB Host Controller in the organization.
The Organisation Board Exam takes 30 seconds to complete.
Thunderbolt Test: This examination checks for the presence of the Thunderbolt controller on the system. (This test is currently non available in the Windows version of the hardware diagnostics.)

To run the exam, click .
Touch Screen Examination: Quick interactive test to determine if the bear on screen is functioning correctly. (This examination is currently not available in the Windows version of the hardware diagnostics.)

To run the test, click .
USB Port Examination: This interactive test requires a continued external USB device, like a mouse, keyboard, or USB flash bulldoze. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

Before running the test, make sure there are no USB devices connected to the port you want to test.

To commencement the test, click , and so connect a USB device to the port you lot want to test.

Repeat the steps if you lot need to test other USB ports on the computer.
Video Tests: This test includes iii tests of the video hardware on your reckoner.

To run the test, click Video, select one of the post-obit tests, and and then click Run one time.
- Video Retentivity Fast Check: 3-minute video memory test
- Video Memory Bank check: 20-minute memory exam
- Palette Check: 1-minute test of the three video color components. Follow the on-screen instructions during the test.
Webcam Connection Exam: This examination initiates video streaming on the webcam. If the exam detects multiple webcams, select the webcam yous want to test. (This test is currently not available in the Windows version of the hardware diagnostics.)

To run the test, click .

HP PC Hardware Diagnostic Component Tests: Retention, Difficult Drive, AC Adapter, and Battery Tests

How to run the Memory, Hard Bulldoze, Ac Adapter, and Battery component tests is provided with more than detail.

Testing memory in HP PC Hardware Diagnostics

The Memory Tests include a Fast Test, Quick Test, and an Extensive Test. First run the Fast Test (three to five minutes). If the Fast Test does not observe a problem, run the Quick Examination (about 10 minutes). If the Quick Exam does non detect a problem, run the All-encompassing Examination (about 45 minutes) which also has a Loop Until Error option.

Follow these steps to run the Fast Test:

On the Component Tests menu, click Memory.
Click Fast Test.
Click Run one time. The Fast Examination begins.
When the Fast Test is consummate, the screen displays the results.

If the retentiveness passes the Fast Test but in that location is even so a problem with the estimator retention, run the Quick Test.

If the retentiveness passes the Quick Test but there is still a trouble with the computer memory, run the Extensive Test. This test can accept 45 minutes or longer.

If the retention fails a examination, do the post-obit:
1. Click Troubleshoot.
2. Follow the on-screen instructions to attempt to resolve the problem, and then click Yep.
3. If the problem is not resolved, click Yeah to contact HP Client Support.
4. Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Exam Logs on the main carte.
5. If your computer is online, click NEXT to get to the HP Customer Support website.
  
  If your figurer is offline, apply your mobile device to scan the provided QR Code and access HP Customer Support.

Performing hard drive tests in HP PC Hardware Diagnostics

At that place are six difficult drive tests. Beginning run the Quick Examination (two to three minutes). If the Quick Exam does not find a problem, run the Extensive Test (two hours or more). Information technology can run once or loop until an error occurs.

Follow these steps to run the Difficult Bulldoze Quick Test:

On the Component Tests menu, click .
Click Run once. The Quick Test begins.
If the computer has more than i difficult drive, select the bulldoze you want to test. To test all the hard drives, select Test All Hard Drives.

When the test is complete, the screen displays the results. Test results are besides available in the Test Logs on the main carte du jour.
If the hard drive passes the Quick Test, merely in that location is still a problem with the hard drive, run the Extensive Test. This exam includes the SMART Check, Curt DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.
If the hard bulldoze fails a test, click Troubleshoot.
Follow the on-screen instructions to endeavour to resolve the trouble, and and then click Yes.
If the problem is non resolved, click Yeah to contact HP Customer Support.
Write downwardly or copy the failure ID (24-digit code) and product ID for when you contact HP Client Support. The information is as well available in Examination Logs on the main menu.
If your computer is online, click NEXT to get to the HP Customer Support website.

If your computer is offline, use your mobile device to browse the provided QR Code and admission HP Customer Support.

Testing computer power in HP PC Hardware Diagnostics

There are two unlike power tests available, the AC Adapter Test and the Battery Exam. To run both tests simultaneously, in the Component Tests carte du jour, click Power Source, and so click Run once. You tin exam each component individually.

Performing an Air conditioning adapter test in HP PC Hardware Diagnostics

This interactive exam determines if the Air conditioning power adapter is performance properly. This test requires a proficient battery. Before running the Air conditioning Adapter Exam, HP recommends verifying that the computer can receive power past connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

On the Component Tests menu, click . The Ac Adapter Examination begins.

When the exam is consummate, the screen displays the results.
If the Ac adapter fails a examination, click Troubleshoot.
Follow the on-screen instructions to attempt to resolve the trouble, so click Yes.
If the problem is not resolved, click Yes to contact HP Client Back up.
Write downwards or re-create the failure ID (24-digit code) and product ID for when y'all contact HP Customer Support. The information is also available in Examination Logs on the main carte du jour.
If your calculator is online, click NEXT to go to the HP Customer Support website.

If your computer is offline, use your mobile device to scan the provided QR Lawmaking and access HP Customer Support.

Performing a battery test in HP PC Hardware Diagnostics

HP PC Hardware Diagnostics (UEFI) tests the battery and tin calibrate the battery if needed. The Battery Cheque takes about 2 minutes and the calibration can have ii hours or longer.

Follow these steps to perform the Battery Exam:

On the Component Tests carte, click . The Bombardment Test begins.
When the battery exam is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Note:

For more information nigh irresolute battery management settings if prompted, come across Bombardment management settings.
If the battery fails a test, click Troubleshoot.
Follow the on-screen instructions to try to resolve the trouble, and then click Yes.
If the problem is not resolved, click Yeah to contact HP Customer Support.
Write downwards or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is besides available in Test Logs on the main menu.
If your computer is online, click NEXT to go to the HP Customer Support website.

If your reckoner is offline, use your mobile device to scan the provided QR Code and access HP Customer Back up.

Battery management settings (Notebook PCs but)

Afterwards performing the Battery Examination, HP PC Hardware Diagnostics might prompt you to modify your battery management settings to optimize the wellness of your bombardment. The recommendation might vary depending on your figurer model.

Bombardment Health Manager (Commercial Notebook PCs but)

If Battery Health Manager is supported by the BIOS, the Bombardment Examination displays a prompt to change the battery setting, if the setting is not set up to the optimal setting.

The Permit HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage weather and temperature over time, optimizing battery health over the life of the bombardment.

The Maximize My Bombardment Health setting limits the maximum charge level of the notebook battery to 80%, optimizing battery health over the life of the battery.

On the Battery Wellness Manager prompt, select either Main Menu to open up the Principal Carte and modify the setting manually or select Alter My Setting to automatically enable the recommended setting.
Select Take.
Select Primary Menu to return to the Master Card.

Adaptive Battery Optimizer (Consumer Notebook PCs just)

Select HP Consumer Notebook PCs support Adaptive Battery Optimizer. HP recommends enabling this setting if it is disabled to help maximize the battery lifespan.

When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery clothing. While it is activated, the battery run time might exist slightly reduced.

On the Adaptive Battery Optimizer prompt, select either Main Menu to open the Main Menu and alter the setting manually or select Change My Setting to automatically enable the recommended setting.
Select Take.
Select Main Bill of fare to render to the Principal Menu.

Battery Care Office (Consumer Notebook PCs only)

The Bombardment Care Function setting allows yous to fix the maximum charge level to either 100%, eighty%, or 50%.

HP recommends changing this setting to 80% to help minimize premature battery clothing and assist provide optimal bombardment health over the life of the battery.

On the Bombardment Care Role prompt, select either Main Carte du jour to open the Principal Menu and modify the setting manually or select Change My Setting to automatically enable the recommended setting.
Select Take.
Select Main Menu to return to the Main Menu.

The setting takes upshot the next time the reckoner restarts.

If the automated change fails, you can change the setting manually past restarting the computer and pressing f10 to open HP Figurer Setup.

How components are tested in HP PC Hardware Diagnostics

The following table describes the available component tests.

Component tests and their descriptions
Component examination	What the exam does	Test duration	What the test does not bank check	Interactive/Noninteractive
Processor	Validates if all processors are functioning and initialized by the BIOS.	10 seconds	Thermals, processor functioning speed	Noninteractive
Memory - Fast	Runs algorithms on memory which include March LR, Random Accost, and Data Design.	three+ minutes for 4 GB	Thermals	Noninteractive
Memory - Quick	Runs algorithms on memory which include March LR, Random Address, and Information Design plus additional test cases.	10 minutes for 4 GB	Thermals	Noninteractive
Memory - Extensive	Runs algorithms on memory which include March LR, Random Accost, and Information Pattern plus boosted test cases.	45 minutes for iv GB	Thermals	Noninteractive
Difficult Drive - Quick	SMART Check + Short DST Check.	3 minutes		Noninteractive
Hard Bulldoze - Extensive	SMART Check + Brusque DST Check + Optimized DST + Long DST.	2 hours and 15 minutes		Noninteractive
Hard Bulldoze - SMART Cheque	Monitors drive attributes and determines if drive reaches its threshold.	30 seconds		Noninteractive
Hard Drive - Short DST	Reads a small percent of the sectors on the drive for errors independent of organization.	2 minutes		Noninteractive
Hard Drive - Optimized DST	A read test on the sectors of the drive used past the OS.	10 minutes		Noninteractive
Difficult Drive - Long DST	A read test on all the sectors of the drive.	2 hours		Noninteractive
Air-conditioning Adapter	Tests to decide if the Ac power adapter is functioning properly.	2 minutes		Noninteractive
Audio	Tests the system sound subsystem functions, including audio controllers and codecs.	60 seconds per Sound output port		Interactive
Battery	Checks battery data and determines if battery is working properly.	2 minutes		Noninteractive
Bluetooth Module	Checks for the detection of the Bluetooth module.	30 seconds	Bluetooth advice	Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–10 minutes		Noninteractive
Fan - Thermal	Determines if your CPU fan is operation properly.	320 seconds		Noninteractive
Fingerprint Reader	Test to check the fingerprint reader.	1 minute	Security verification	Interactive
Keyboard	Exam to cheque each fundamental on the keyboard.	three minutes	Multimedia buttons, Bluetooth devices	Interactive
Mouse	Test checking the arrow and drag/drop functions.	three minutes	Ringlet, Bluetooth devices	Interactive
Network - Wired Network	Checks the network controller for cable connection and an IP address obtained via DHCP.	60 seconds	Data transfer	Noninteractive
Network - Wireless Module	Reads the BIOS information regarding the condition of the WLAN controller.	30 seconds	Connectivity	Noninteractive
Network - WWAN Module	Reads the BIOS data regarding the status of the WWAN controller.	xxx seconds	Connectivity	Noninteractive
Optical Drive	Tests the read and write features of the optical drive.	2 minutes per test	Media quality	Interactive
Parallel Port	Checks the parallel port registers.	xxx seconds		Noninteractive
Serial Port	Checks the series port registers.	xxx seconds		Noninteractive
System Lath	Accesses, lists, and verifies advice with all PCI devices. Checks internal bus lanes, retentiveness, video memory, sound and USB.	30 seconds	RTC bombardment, PCIMA slots, express card ports, serial ports, parallel port	Noninteractive
Touch Screen	Examination checks bear upon screen response.	3 minutes	Scale	Interactive
USB Port	Tests the connectivity of the USB ports.	threescore seconds per port	Write test	Interactive
Video Memory	Tests the video controller subsystem.	20 minutes	Graphics Processor Unit of measurement, thermals	Noninteractive
Video Palette	Tests the color values.	1 infinitesimal	Graphics Processor Unit	Interactive
Webcam Connection	Examination to observe a connected webcam.	one infinitesimal		Interactive

Installing HP PC Hardware Diagnostics

HP PC Hardware Diagnostics are available in two versions. The Windows version is for use in Windows. The UEFI version is for use when Windows won't start.

Installing HP PC Hardware Diagnostics for Windows

This tool runs within the Windows operating system to diagnose hardware failures.

In the Download for Windows 10 section, click FOR WINDOWS ten.
Click Save.
Navigate to the binder on your computer or the flash drive where you downloaded the .exe file and double-click the .exe file.

The InstallShield wizard opens.
Click Next.
Accept the terms of the license agreement and click Next.
Choose where to save the files and click Side by side.
- To run the software on your computer, download it to the computer desktop.
- To run the software from a USB flash drive, download it to a USB flash bulldoze.
Click Next to install the software.
When the installation is complete, click End to close the Setup Wizard.
In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.
When the tool opens, select the type of diagnostic examination y'all desire to run, and so follow the on-screen instructions.

Notation:

If y'all need to stop a diagnostic test at any time, click Cancel.

Installing HP PC Hardware Diagnostics UEFI

When you are unable to offset Windows, download HP PC Hardware Diagnostics UEFI at the HP Hardware Diagnostics website.

Install HP PC Hardware Diagnostics UEFI to a bare USB drive if necessary. Access them from a USB bulldoze by disabling Secure Kicking. For instructions to disable Secure Kicking, see HP PCs - Secure Boot (Windows 10).

On the HP Hardware Diagnostics website in the Unable To Boot Windows, Or Is Windows Locked Upward? section, click Download HP Diagnostics UEFI.
Choose where to save the file and click Save.
Navigate to the folder on your computer or the wink bulldoze where you downloaded the .exe file and double-click the .exe file.

The InstallShield wizard opens.
Click Next.
Have the terms of the license agreement and click Next.
Cull where to save the files and click Adjacent.

Note:

The InstallShield Magician automatically saves the files on the computer difficult drive.
Select the linguistic communication for the installation. Then click OK.

The wizard prepares to install HP PC Hardware Diagnostics UEFI.
Click Adjacent to open the Setup Wizard.
Select the installation location for the HP PC Hardware Diagnostics UEFI program, then click Adjacent.
- To download onto the computer to test, select UEFI Partition on Hard Drive.
- To download to a USB bulldoze, select USB Flash Drive.
Click Install.
Click Yes to create the HP_TOOLS partition.
Wait while the software installs. Click Finish to close the wizard.

Testing hardware with HP PC Hardware Diagnostics from an external USB device

If the HP PC Hardware Diagnostics cannot test the computer from the hard bulldoze, run the tests from a USB device. To exercise so, download and install the latest version of HP PC Hardware Diagnostics (UEFI) on a USB device.

Plow off the computer.
Insert the USB device with HP PC Hardware Diagnostics into a USB port on the computer.
Turn on the computer, then printing the Esc cardinal repeatedly until the Startup card displays.

Note:

If you cannot start the computer from the USB storage device, temporarily disable Secure Boot from the BIOS. For instructions, see HP PCs - Secure Boot (Windows x).
Press f2 to select Organisation Diagnostics.
Select your preferred language from the list.

The HP PC Hardware Diagnostics home folio opens, showing the version number and USB.

The system is prepare to begin testing.

Using Basic HP PC Hardware Diagnostics

Basic PC Hardware Diagnostics is a basic user interface that allows y'all to run pass/fail tests on the processor, memory, storage, difficult bulldoze, battery, and system board.

Note:

When using Bones HP PC Hardware Diagnostics, y'all cannot navigate using the mouse or touchpad.

Concord the Power push for at least v seconds to turn off the calculator.
Plough on the estimator and press the f2 central repeatedly, most in one case every second, until HP PC Hardware Diagnostics UEFI - BIOS displays.

Note:

The black screen (BIOS) version of the HP PC Hardware Diagnostics displays if the PC does not detect the full UEFI version installed on a USB drive or difficult bulldoze sectionalisation. If HP PC Hardware Diagnostics UEFI (with a white screen) displays, use the procedure for running tests in HP PC Hardware Diagnostics UEFI.
Use the arrow keys on the keyboard to select a examination, then press enter.

Afterwards starting the test, two screens display: test in progress, and after the test, a pass or fail screen.
Afterwards running each test, write down the information provided so you have it available when you lot contact HP Customer Support.

Testing hardware using HP Support Assistant

HP Support Assistant provides easy access to several hardware diagnostic tests. Learn how to test for hardware problems with HP Support Banana Diagnostics.

Annotation:

HP Back up Assistant is only available when the computer starts into Windows.

Opening the HP Back up Assistant Diagnostics

HP Back up Banana Diagnostics tin be found nether the Troubleshooting and fixes tab.

In Windows, search for and open up HP Support Assistant.
Select the My notebook tab, then select your reckoner from the device listing.
In the Fixes & Diagnostics section, click Meet all fixes and diagnostics, and so click Launch under what you lot desire to do from the following options:
- I click fixes
  - Prepare your network
  - Fix your audio issues
  - Optimize your operation
  - Check your operating arrangement
- Diagnostics
  - Run hardware diagnostics
  - Diagnose any printer bug
  - Cheque your bombardment
Proceed to the section for the trouble you want to troubleshoot and follow the on-screen instructions.

Testing the battery using HP Support Assistant

HP Battery Bank check is a utility in HP Back up Assistant that provides a elementary but accurate test of the battery in Windows.

To apply HP Back up Assistant to check and calibrate the battery, follow these instructions:

In Windows, search for and open HP Support Assistant.

If the app is not installed on your reckoner, become to HP Support Assistant to download the latest version.
Select the My notebook tab, and then click Bombardment. The battery page is displayed.
Click Run battery check.
Wait while the battery cheque completes.

HP Battery Check displays the battery status.

Review the HP Back up Banana Battery Check results. Condition results you might run into include:

HP Support Assistant Battery Cheque Results
Condition	Message	Suggested action
Passed	The bombardment functions properly and every bit expected.	Read the remainder of the message for more data.
Weak or Very Weak	The battery functions correctly, just due to normal aging of the battery, the battery life between charges is at present significantly shorter than when it was new.	This status message is displayed when at that place is decrease in capacity of battery that occurs over time and with employ. The battery should be replaced to become the most working time out of your battery.
Replace	The battery reports a failure and needs to be replaced as soon as possible.	Replace the battery. If your computer is within its warranty catamenia, yous can contact HP support to verify if your battery is covered.
Failure with an ID number	The battery experienced a hardware failure.	Write down the battery status and Failure ID. Keep the battery condition and Failure ID so you have them available if y'all need to contact HP Customer Back up.
No Battery	HP Bombardment Check did not detect a battery.	A battery is not installed or detected in the battery compartment. If a bombardment is installed, remove the bombardment and inspect the pins to see if there is clay or other strange matter blocking the connectedness. Fully insert a bombardment into the compartment if a bombardment was non inserted and y'all want to examination the bombardment in that compartment.
Unknown	HP Battery Check could non access the battery.	Remove and reinsert the battery. You lot might need to download and install all the updates from HP Support Assistant.

Running HP Network Cheque

HP Network Bank check tests the network connectedness and hardware. Follow these steps to test the network hardware on your computer.

In the My notebook tab, in the Fixes & Diagnostics section, click Fix your network. A screen requesting feedback might brandish. You can take or refuse it.
If the Welcome screen displays, click Next.

Note:

Click the box next to Don't show again to prevent the welcome screen from being displayed again.
Wait while HP Network Check collects information most the cyberspace and network connections.

HP Network Bank check displays the internet and network connection status.
For details on problems the tool establish and resolved, click the arrow adjacent to Possible Root Causes.

For unresolved bug, click the arrow side by side to information technology and follow the instructions to resolve it.

Source: https://support.hp.com/us-en/document/ish_2854458-2733239-16#:~:text=Turn%20on%20the%20computer%20and,diagnostics%20from%20a%20USB%20drive.

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